Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
You have 7 days to return or exchange your item(s) from the date of purchase. After the 7 days, no returns or exchanges will be accepted. Items must be returned at your cost. Nanoo KidZ does not provide return labels at this time. All returned items must be unused and must be in the same condition that you received it. Items must be unworn and unwashed with tags intact and original packaging included. We also require a receipt or proof of purchase from Nanoo KidZ. We cannot accept your returned items without your receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, we will also notify you of the approval or rejection of your refund.
We only replace items if they are defective or damaged upon receiving the item/s or if the wrong size was ordered.